Our Commitment to Service Quality ISO 9001 - The global quality standard ISO 9001 is the world’s most recognised quality framework, currently being used in over 160 countries and by more than 800,000 organizations worldwide. It helps all kinds of companies succeed through improved customer satisfaction, staff motivation and continual improvement. ISO 9001:2008 is based on eight quality management principles l Customer focus; l Leadership; l Involvement of people; l Process approach; l System approach; l Continual improvement; l Fact-based decision making; and l Mutually beneficial supplier relationships. | 
